Troubleshooting & Spare Parts

We’re here to help! Whether you’re dealing with a printer issue or need spare parts for your multifunction printer (MFP), this page has all the resources and solutions you need. From business clients to individual users, we have solutions that work for you.

Report a Printer Issue

Is your printer or multifunction device not functioning properly? Report the problem, and we’ll arrange a fast repair or replacement.

Frequently Asked Questions

Get quick answers to common questions and troubleshoot issues on your own without contacting support.

Track Printer Repair Status

Already reported an issue with your printer or multifunction device? Track the status of your repair in real-time here.

Find a Repair Center

Need fast repairs for your printer or multifunction device? Use our locator to find the nearest authorized service center for immediate technical support.

Spare Parts Search

Looking for genuine spare parts? Use our easy search tool to find the parts you need to keep your equipment running smoothly.